Blue Cross Blue Shield plans top health insurance companies in customer satisfaction survey

Tagged Under : Customer Satisfaction, Customer Satisfaction Survey, Satisfaction Survey, Survey

Blue Cross Blue Shield affiliates earn top rankings among health insurance companies, according to a customer satisfaction survey of insurance customers. The affiliates nabbed four of the top five spots in a recent analysis conducted by insurance website Insure.com.

The survey went out to 4,500 auto, home, life and health insurance customers during the spring and summer of 2011.

According to the results, health insurance companies lag behind other types of insurers in terms of customer satisfaction.

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Customer Satisfaction with Home Insurance Rises

Tagged Under : Customer Satisfaction, Home Insurance, Insurance

For the first time in5 years, customer satisfaction with home insurance increases dramatically. This is according to a recentsurvey from J.D. Powers and Associates.

In the survey, the research firm found that the driving force behind customer satisfaction seemed to be price. This may be a surprise to homeowners living in the Gulf Coast who have suffered astronomical premium hikes after Hurricane Katrina. According to the research firm, however, the Gulf Coast is an exception.

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